Terms and Conditions
Welcome to the Made4theCage Web site.  Please review the following terms and conditions concerning your use of this site. By using this site, including downloading materials, you agree to these terms and conditions. Made4theCage reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all visits to the Made4theCage Web site, both now and in the future.

Product Prices
All prices are inclusive of VAT where appropriate.

Delivery

At Made4theCage there are no delivery costs to UK mainland. Deliveries are made from the wholesalers twice per week.  All orders are dispatched by Recorded Delivery by Royal Mail.  Couriers may be used for heavier orders.   Subject to Wholesaler availability we aim for all deliveries to be made within 7 working days.  Please allow up to 14 days for unforeseen circumstances.Recorded delivery items will arrive with your normal post but require a signature.  If no person is available to sign for your delivery, a card will be posted informing you that a delivery attempt was made; it is deemed to be your responsibility to contact/collect from the courier in question.

Deliveries to other parts of the world are available.  Although Postage and Packaging charges will apply.  We will notify you of these charges on request.

 
Payment and Stock Availability
Goods and prices are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be offered where you have already paid for the goods.

Once you have chosen your goods, you can proceed to checkout and pay for your order by credit or debit card through our secure payment server. 

Once we have received your order you will receive an automatic confirmation e-mail.  As we process and ship your order you will receive further e-mails explaining your order status.

At all times until despatch you have the right to cancel all or part of your order.

Order Errors / Damaged or faulty goods

Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us in writing within 14 days of receipt.  We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product is not available.  You will not be charged for the return postage or the replacement postage in this case, providing you return the item via the method we advise. 

Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once we have received the returned item, we will despatch the corrected order as soon as possible. 

Returns

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt.

There is a 5% handling charge included in all orders, which is non-refundable in case of unwanted items.

If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, minus the 5% handling charge, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you*.

We are not able to accept the return of opened and/or part used goods.

We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.

If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the 5% handling fee and the cost of the delivery both to the customer* and the return delivery back to us.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 5% handling fee will apply plus the cost of the delivery both to the customer* and the return delivery back to us.

Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

No refunds cannot be given until return goods have been received.

* - Made4theCage incurrs delivery costs when shipping to its customers.  even though Made4theCage doesn't pass these costs on to its customers in the * marked cases the delivery costs incurred by Made4theCage will be deducted before a refund is made.

 Complaints
All complaints will be acknowledged within 2 working days.

Data Protection and Privacy
In accordance with the Data Protection Act 1984 we do not supply any of your details to any third party.
We are committed to protecting your personal privacy and, in accordance with UK Data Protection law; we uphold strict security procedures for the storage of your personal information.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns which enable us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
You can request at any time, that we stop using your information and, that we stop mailing information to you by sending an email to 

Changing terms
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. 

Disclaimer
Although Made4theCage has attempted to provide accurate information on the Web site, information on this Web site may contain technical inaccuracies or typographical errors. The contents of any documents on the Web site are believed to be current and accurate as of its publication date. Made4theCage assumes no responsibility for the accuracy of the information. Made4theCage may change the programs or products mentioned at any time without notice. For the most current and complete documents, please contact Made4theCage directly.

 

ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THIS WEB SITE ARE PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE.  MADE4THECAGE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
MADE4THECAGE AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY MADE4THECAGE PRODUCT, DAMAGES RESULTING FROM USE OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF MADE4THECAGE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MADE4THECAGE  assumes no responsibility and shall not be liable for any delayed, lost or misdirected communications through its Web site.

 

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